Grievance Redressal

Dear Customer,

We value you as our Customer, and therefore are committed to offer you best in class customer service.

We will acknowledge receipt of your concerns within next 72 working hours and will respond to you as soon as possible upon completion of the investigation.

Process of Grievance Redressal

Step 1:

  • Click here  to submit your complaint online.
  • Call us at our Toll Free - 1800 22 1111 / 1800 102 1111 Monday to Saturday (8 am - 8 pm) or fax us at 1800 22 7244 / 1800 102 7244.
  • Write to us at customer.care@sbigeneral.in
  • If you do not hear from us within 72 hours or are not happy with the resolution provided, please follow step 2.

Step 2:

Step 3:

    • If you are dissatisfied with the resolution provided in the Steps as indicated above on your Complaint, you may send your appeal addressed to the Chairman of the Grievance Redressal Committee. The Committee will look into the appeal and decide the same expeditiously on merits.
    • If after having followed Steps 1, 2 & Step 3 as above your issue remains unresolved you may approach the Insurance Ombudsman for Redressal. Click here to get more details on Insurance Ombudsman Offices or Complaints can also be submitted at IRDA Call Center at 155255 toll free or at IRDA website in the prescribed form at the websitewww.irdaindia.org.

Senior Citizens: Senior Citizens can also write to seniorcitizengrievances@sbigeneral.in

Insurance Ombudsman Offices

Contact Details Jurisdiction

Office of the Insurance Ombudsman
2nd Floor, Ambica House,
Nr. C.U. Shah College, Ashram Road,
AHMEDABAD-380 014.
Tel.:- 079-27545441/27546139  Fax : 079-27546142
Email: bimalokpal.ahmedabad@gbic.co.in

State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu

Contact Details Jurisdiction

Shri M. Parshad,
Office of the Insurance Ombudsman,
24th Main Road, Jeevan Soudha Bldg.
JP Nagar, 1st Phase,
Bengaluru – 560025.
Tel No: 080-22222049/22222048
Email: bimalokpal.bengaluru @gbic.co.in
 

States of Karnataka.

Contact Details Jurisdiction

Shri  Raj Kumar Srivastava,
Office of the Insurance Ombudsman,
2nd Floor, Janak Vihar Complex,
6, Malviya Nagar,Opp. Airtel, Near New Market,
BHOPAL(M.P.)-462 003.
Tel.:- 0755-2769201/9202  Fax : 0755-2769203
Email: bimalokpal.bhopal@gbic.co.in

States of Madhya Pradesh and Chattisgarh.

Contact Details Jurisdiction

Shri B.N. Mishra,
Office of the Insurance Ombudsman,
62, Forest Park,
BHUBANESHWAR-751 009.
Tel.:- 0674-2596455/2596003   Fax : 0674-2596429
Email: bimalokpal.bhubaneswar@gbic.co.in

State of Orissa.

Contact Details Jurisdiction

Shri Manik Sonawane
Office of the Insurance Ombudsman,
S.C.O. No.101-103,2nd Floor,
Batra Building, Sector 17-D,
CHANDIGARH-160 017.
Tel.:- 0172-2706468/2705861  Fax : 0172-2708274 
Email: bimalokpal.chandigarh@gbic.co.in
 

States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.

Contact Details Jurisdiction

Shri Virander Kumar,
Office of the Insurance Ombudsman,
Fathima Akhtar Court,
4th Floor, 453 (old 312),
Anna Salai, Teynampet,
CHENNAI-600 018.
Tel.:- 044-24333668 /24335284   Fax : 044-24333664
Email: bimalokpal.chennai@gbic.co.in
 

State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).

Contact Details Jurisdiction

Smt. Sandhya Baliga,
Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Bldg.,
Asaf Ali Road,
NEW DELHI-110 002.
Tel.:- 011-23237539/23232481   Fax : 011-23230858
Email: bimalokpal.delhi@gbic.co.in
 

States of Delhi and Rajasthan.

Contact Details Jurisdiction

Insurance Ombudsman,
Office of the Insurance Ombudsman,
“Jeevan Nivesh”, 5th Floor,
Near Panbazar Overbridge, S.S. Road,
GUWAHATI-781 001 (ASSAM).
Tel.:- 0361-2132204/5    Fax : 0361-2732937
Email: bimalokpal.guwahati@gbic.co.in
 

States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.

Contact Details Jurisdiction

Shri G.Rajeswara Rao,
Office of the Insurance Ombudsman,
6-2-46,  1st Floor, Moin Court,
A.C. Guards, Lakdi-Ka-Pool,
HYDERABAD-500 004.
Tel : 040-65504123/23312122   Fax: 040-23376599
Email: bimalokpal.hyderabad@gbic.co.in
 

States of Andhra Pradesh, Karnataka and Union Territory of Yanam - a part of the Union Territory of Pondicherry.

Contact Details Jurisdiction

Office of the Insurance Ombudsman
Shri. Ashok K. Jain,
Jeevan Nidhi – II Bldg.,
Gr. Floor,Bhawani Singh Marg,
Jaipur - 302 005.
Tel.: 0141 - 2740363
Email- Bimalokpal.jaipur@gbic.co.in

Rajasthan

Contact Details Jurisdiction

Shri P.K.Vijayakumar,
Office of the Insurance Ombudsman,
2nd Floor, CC 27/2603, Pulinat Bldg.,
Opp. Cochin Shipyard, M.G. Road,
ERNAKULAM-682 015.
Tel : 0484-2358759/2359338   Fax : 0484-2359336
Email: bimalokpal.ernakulam@gbic.co.in
 

State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.

Contact Details Jurisdiction

Shri K.B. Saha,
Office of the Insurance Ombudsman,
Hindustan Building. Annexe,
 4th Floor, C.R. Avenue,
KOLKATA-700 072.
Tel : 033-22124339/22124340   Fax : 033-22124341
Email: bimalokpal.kolkata@gbic.co.in
 

States of West Bengal, Bihar, Sikkim, Jharkhand and Union Territories of Andaman and Nicobar Islands.

Contact Details Jurisdiction

Shri N.P. Bhagat,
Office of the Insurance Ombudsman,
Jeevan Bhawan, Phase-2,
6th Floor, Nawal Kishore Road,
Hazaratganj,
LUCKNOW-226 001.
Tel : 0522 -2231331/2231330    Fax : 0522-2231310
Email: bimalokpal.lucknow@gbic.co.in
 

States of Uttar Pradesh and Uttaranchal.

Contact Details Jurisdiction

Shri A.K. Dasgupta,
Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe,
S.V. Road, Santacruz(W),
MUMBAI-400 054.
Tel : 022-26106928/26106552     Fax : 022-26106052
Email: bimalokpal.mumbai@gbic.co.in
 

States of Maharashtra and Goa.

Contact Details Jurisdiction

OFFICE OF THE INSURANCE OMBUDSMAN
Shri. Ajesh Kumar,
Bhagwan Sahai Palace
4th Floor, Main Road,
Naya Bans, Sector 15,
Distt: Gautam Buddh Nagar,
U.P-201301
Tel.: 0120-2514250 / 2514251 / 2514253
Email- bimalokpal.noida@gbic.co.in

State of Uttaranchal and the following Districts of Uttar Pradesh:
Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.

Contact Details Jurisdiction

OFFICE OF THE GOVERNING BODY OF INSURANCE COUNCIL
Smt. Ramma Bhasin,  Secretary General,
Shri Y.R. Raigar, Secretary
3rd Floor, Jeevan Seva Annexe,
S.V. Road, Santacruz(W),
MUMBAI – 400054
Tel : 022-26106889/6671
Fax : 022-26106949
Email- inscoun@gbic.co.in

States of Maharastra.

Contact Details Jurisdiction

OFFICE OF THE INSURANCE OMBUDSMAN
1st Floor,Kalpana Arcade Building,
Bazar Samiti Road
Bahadurpur,
Patna 800 006.
Email- bimalokpal.patna@gbic.co.in

Bihar,Jharkhand

Contact Details Jurisdiction

Shri A.K. Sahoo,
2nd Floor, Jeevan Darshan,
N.C. Kelkar Road,
Narayanpet,
PUNE – 411030.
Tel: 020-32341320
Email: bimalokpal.pune@gbic.co.in
 

States of Maharastra.