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  • Grievance Redressal

    At SBI General Insurance, we value our customers & believe in providing best-in-class services to them. In case of any queries, kindly reach out to us for quick assistance.

Disclaimer: Below information is for SBI General Insurance customers only. For contacting SBI Bank, kindly refer SBI Customer Care -https://sbi.co.in/web/customer-care

  • For Queries, Service Request and Non - Health Claims Registration.

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    • 1800 22 1111 / 1800 102 1111

      Call SBI General Insurance on Toll Free - Monday to Saturday (8 am - 8 pm).
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    • 1800 22 7244
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    • Visit us at any of our Branches
  • For Health Claim Related Queries

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    • 1800 210 3366 / 1800 210 6366

      Toll Free Numbers (24 X 7)
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    • SMS “HEALTHCLAIM” to 561612 for call back
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    • SBI General Insurance Company Limited, 9th Floor, Westport, Pan Card Club Road, Baner, Pune, Maharashtra - 411 045

      We will acknowledge receipt of your concerns & will respond to you within 72 hours.

Grievance Redressal Mechanism

  • Stage 1

    If you are dissatisfied with the resolution provided above or for lack of response, you may write to head.customercare@sbigeneral.in We will look into the matter and decide the same expeditiously within 14 days from the date of receipt of your complaint.

    For Senior Citizens: Senior Citizens can reach us at seniorcitizengrievances@sbigeneral.in; Toll Free - 1800 22 1111 / 1800 102 1111 Monday to Saturday (8 am - 8 pm)

  • Stage 2

    In case, you are not satisfied with the decision/resolution communicated by the above office, or have not received any response within 14 days, you may send your Appeal addressed to the Grievance Redressal Officer at : gro@sbigeneral.in or contact Mr. Virag Mishra at 022-45138021.

    List of Grievance Redressal Officers at Branch:

  • Stage 3

    In case, you are not satisfied with the decision/resolution communicated by the above office, or have not received any response within 14 days, you may Register your complaint with IRDAI on the below given link
    https://bimabharosa.irdai.gov.in/Home/Home

  • Stage 4

    If your grievance remains unresolved from the date of filing your first complaint or is partially resolved, you may approach the Insurance Ombudsman falling in your jurisdiction for Redressal of your Grievance. The details of the Insurance Ombudsman can be accessed at ( https://www.cioins.co.in/Ombudsman )

Insurance Ombudsman Offices

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    *Not to Scale

  • AHMEDABAD

    Contact Details

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    • Office of the Insurance Ombudsman
      Jeevan Prakash Building, 6th floor,
      Tilak Marg, Relief Road,
      Ahmedabad - 380 001.
      Tel. Nos: 079 - 25501201/02/05/06
      Email: bimalokpal.ahmedabad@ecoi.co.in

    Jurisdiction

    Gujarat, Dadra & Nagar Haveli, Daman and Diu.

Insurance Ombudsman Offices

Contact Details

Office of the Insurance Ombudsman
Jeevan Prakash Building, 6th floor,
Tilak Marg, Relief Road,
Ahmedabad - 380 001.
Tel. Nos: 079 - 25501201/02/05/06
Email: bimalokpal.ahmedabad@ecoi.co.in

Jurisdiction
Gujarat, Dadra & Nagar Haveli, Daman and Diu.

Contact Details


Office of the Insurance Ombudsman,
Jeevan Soudha Building,PID No. 57-27-N-19
Ground Floor, 19/19, 24th Main Road,
JP Nagar, Ist Phase,
Bengaluru – 560 078.
Tel.: 080 - 26652048 / 26652049
Email: bimalokpal.bengaluru@ecoi.co.in
 

Jurisdiction
Karnataka.

Contact Details

Office of the Insurance Ombudsman,
Janak Vihar Complex, 2nd Floor,
6, Malviya Nagar, Opp. Airtel Office,
Near New Market,
Bhopal – 462 003.
Tel.: 0755 - 2769201 / 2769202
Fax: 0755 - 2769203
Email: bimalokpal.bhopal@ecoi.co.in

Jurisdiction
Madhya Pradesh and Chattisgarh.

Contact Details

Office of the Insurance Ombudsman,
62, Forest park,
Bhubneshwar – 751 009.
Tel.: 0674 - 2596461 /2596455
Fax: 0674 - 2596429
Email: bimalokpal.bhubaneswar@ecoi.co.in

Jurisdiction
Odisha.

Contact Details

Office of the Insurance Ombudsman,
S.C.O. No. 101, 102 & 103, 2nd Floor,
Batra Building, Sector 17 – D,
Chandigarh – 160 017.
Tel.: 0172 - 2706196 / 2706468
Fax: 0172 - 2708274
Email: bimalokpal.chandigarh@ecoi.co.in
 

Jurisdiction
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh.

Contact Details

Office of the Insurance Ombudsman,
Fatima Akhtar Court, 4th Floor, 453,
Anna Salai, Teynampet,
CHENNAI – 600 018.
Tel.: 044 - 24333668 / 24335284
Fax: 044 - 24333664
Email: bimalokpal.chennai@ecoi.co.in
 

Jurisdiction
Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).

Contact Details

Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Building,
Asaf Ali Road,
New Delhi – 110 002.
Tel.: 011 - 23232481/23213504
Email: bimalokpal.delhi@ecoi.co.in
 

Jurisdiction
Delhi

Contact Details

Office of the Insurance Ombudsman,
Jeevan Nivesh, 5th Floor,
Nr. Panbazar over bridge, S.S. Road,
Guwahati – 781001(ASSAM).
Tel.: 0361 - 2632204 / 2602205
Email: bimalokpal.guwahati@ecoi.co.in
 

Jurisdiction
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.

Contact Details

Office of the Insurance Ombudsman,
6-2-46, 1st floor, "Moin Court",
Lane Opp. Saleem Function Palace,
A. C. Guards, Lakdi-Ka-Pool,
Hyderabad - 500 004.
Tel.: 040 - 67504123 / 23312122
Fax: 040 - 23376599
Email: bimalokpal.hyderabad@ecoi.co.in
 

Jurisdiction
Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry.

Contact Details

Office of the Insurance Ombudsman,
Jeevan Nidhi – II Bldg., Gr. Floor,
Bhawani Singh Marg,
Jaipur - 302 005.
Tel.: 0141 - 2740363
Email- Bimalokpal.jaipur@ecoi.co.in

Jurisdiction
Rajasthan

Contact Details

Office of the Insurance Ombudsman

Shri P.K.Vijayakumar,
2nd Floor, CC 27/2603, Pulinat Bldg.,
Opp. Cochin Shipyard, M.G. Road,
ERNAKULAM-682 015.
Tel : 0484-2358759/2359338   Fax : 0484-2359336
Email: bimalokpal.ernakulam@gbic.co.in
 

Jurisdiction
State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry.

Contact Details

Office of the Insurance Ombudsman,
Hindustan Bldg. Annexe, 4th Floor,
4, C.R. Avenue,
KOLKATA - 700 072.
Tel.: 033 - 22124339 / 22124340
Fax : 033 - 22124341
Email: bimalokpal.kolkata@ecoi.co.in
 

Jurisdiction
West Bengal, Sikkim, Andaman & Nicobar Islands.

Contact Details

Office of the Insurance Ombudsman,
6th Floor, Jeevan Bhawan, Phase-II,
Nawal Kishore Road, Hazratganj,
Lucknow - 226 001.
Tel.: 0522 - 2231330 / 2231331
Fax: 0522 - 2231310
Email: bimalokpal.lucknow@ecoi.co.in
 

Jurisdiction
Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.

Contact Details

Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.
Tel.: 022 - 26106552 / 26106960
Fax: 022 - 26106052
Email: bimalokpal.mumbai@ecoi.co.in
 

Jurisdiction
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.

Contact Details

Office of the Insurance Ombudsman,
Bhagwan Sahai Palace
4th Floor, Main Road,
Naya Bans, Sector 15,
Distt: Gautam Buddh Nagar,
U.P-201301.
Tel.: 0120-2514250 / 2514252 / 2514253
Email- bimalokpal.noida@ecoi.co.in

Jurisdiction
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.

Contact Details

OFFICE OF THE GOVERNING BODY OF INSURANCE COUNCIL
Smt. Ramma Bhasin,  Secretary General,
Shri Y.R. Raigar, Secretary
3rd Floor, Jeevan Seva Annexe,
S.V. Road, Santacruz(W),
MUMBAI – 400054
Tel : 022-26106889/6671
Fax : 022-26106949
Email- inscoun@gbic.co.in

Jurisdiction
States of Maharastra.

Contact Details

Office of the Insurance Ombudsman,
1st Floor,Kalpana Arcade Building,,
Bazar Samiti Road,
Bahadurpur,
Patna 800 006.
Tel.: 0612-2680952
Email- bimalokpal.patna@ecoi.co.in

Jurisdiction
Bihar, Jharkhand.

Contact Details

Office of the Insurance Ombudsman,
Jeevan Darshan Bldg., 3rd Floor,
C.T.S. No.s. 195 to 198,
N.C. Kelkar Road, Narayan Peth,
Pune – 411 030.
Tel.: 020-41312555
Email: bimalokpal.pune@ecoi.co.in
 

Jurisdiction
Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region