Role of Teleconsultations for Senior Citizen's Coverage

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Jan 20, 2025
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As we age, our healthcare needs increase, and accessing timely medical advice becomes important. Senior citizens often suffer from mobility issues and chronic diseases and require convenient and reliable healthcare solutions. Teleconsultation has thus emerged as a game-changer, offering a way for seniors to consult doctors from their homes.

As we age, our healthcare needs increase, and accessing timely medical advice becomes important. Senior citizens often suffer from mobility issues and chronic diseases and require convenient and reliable healthcare solutions. Teleconsultation has thus emerged as a game-changer, offering a way for seniors to consult doctors from their homes.

With a significant role in enhancing healthcare, teleconsultations are transforming how senior citizen health insurance plans function in India. Let’s explore the benefits of teleconsultation and how it works in tandem with health insurance policies tailored for senior citizens.

What is Teleconsultation?

Teleconsultation involves virtual interaction between a patient and a healthcare provider, usually via video or phone calls. It allows individuals to seek medical advice, discuss symptoms, receive prescriptions, and even manage chronic illnesses without stepping outside their homes. This technology-driven approach has been especially beneficial for senior citizens, ensuring quality care with minimal hassle.

Benefits of Teleconsultation for Senior Citizens

1. Convenience

One of the primary advantages of teleconsultation is its convenience. Senior citizens often find it difficult to travel to clinics or hospitals due to physical limitations or other such challenges. Teleconsultation eliminates the need for travel, enabling seniors to access healthcare services anytime, anywhere. For those who have a senior citizens' health insurance policy, teleconsultations can be scheduled effortlessly, ensuring that medical advice is always just a call away.

2. Better Access to Quality Healthcare

Living in remote areas often limits access to specialists or advanced medical care. Teleconsultation bridges this gap, connecting seniors to top healthcare professionals regardless of their location. Many senior citizens’ health insurance plans now include teleconsultation benefits, ensuring policyholders receive the best possible medical guidance.

3. Easy on the Pocket

Healthcare expenses can add up quickly, especially for seniors who require frequent consultations. Teleconsultation significantly reduces these costs by eliminating travel expenses and often being included in a senior citizen’s health insurance policy at no extra charge. Moreover, it saves time and resources, making it a cost-effective healthcare solution for both seniors and their families.

4. Helps Manage Chronic Diseases

Chronic conditions such as diabetes, hypertension, and arthritis are common among senior citizens. These require regular monitoring and timely interventions to avoid complications. Teleconsultations make it easier to manage these conditions through routine follow-ups and virtual check-ins with healthcare providers. Most health insurance plans for chronic diseases in India provide senior citizens with coverage for managing their conditions, along with teleconsultation services to ensure consistent and reliable care.

5. Prevents Exposure to Illness

Hospitals and clinics can be breeding grounds for infections, especially during flu seasons or pandemics. Teleconsultation allows senior citizens to avoid crowded healthcare settings, reducing their exposure to contagious illnesses. This is particularly important for seniors with compromised immunity, as staying safe from infections is a key aspect of maintaining their health.

How Does Teleconsultation Work in Health Insurance?

Health insurers in India, including those offering senior citizens health insurance policies, have embraced teleconsultation as a vital service. Policyholders can typically access teleconsultation services through:

  • Access Through Insurer-Provided Apps or Portals

    Many health insurance providers offer dedicated apps or online portals where policyholders can easily access teleconsultation services. These platforms are designed to facilitate quick and convenient access to healthcare professionals without the need to visit a physical clinic. Through these digital solutions, seniors can connect with doctors, receive medical advice, and even get prescriptions from the comfort of their homes.

  • Partnered Healthcare Networks

    To expand their teleconsultation offerings, insurers often collaborate with hospitals and healthcare networks. These partnerships help ensure that policyholders have access to a wide range of specialists and healthcare services. Whether it’s a general consultation, follow-up appointment, or specialist consultation, the insurance provider ensures that the service is delivered through trusted and reliable healthcare professionals.

  • Inclusion of Teleconsultation Costs in Policies

    Many insurers include the cost of virtual consultations in their senior citizen health insurance plans. This means that policyholders can avail themselves of teleconsultation services without incurring additional charges. For senior citizens who may have mobility issues or prefer to avoid crowded hospitals, this is a convenient and cost-effective alternative. It also allows insurers to cater to the needs of the elderly, ensuring they receive timely medical advice and support.

Enhanced Policy Value

When purchasing senior citizen insurance, it’s important to check whether teleconsultation is included as part of the policy’s coverage. Given the increasing reliance on virtual healthcare services, having teleconsultation as a covered benefit adds significant value to the plan. It ensures that seniors can easily access healthcare at any time, which is particularly beneficial in emergencies or situations where physical visits might not be feasible.

Conclusion

Teleconsultation has revolutionized healthcare delivery, offering senior citizens a safe, convenient, and cost-effective way to access medical services. From managing chronic diseases to avoiding unnecessary exposure to illnesses, it provides unparalleled benefits.

When choosing a senior citizens’ health insurance policy, it’s crucial to select one that includes teleconsultation as part of its coverage. Providers like SBI General Insurance offer comprehensive health insurance policies designed to cater to senior citizens’ unique healthcare needs.

Disclaimer: The above information is indicative in nature. For more details on the risk factor, terms and conditions, please refer to the Sales Brochure and Policy Wordings carefully before concluding a sale.

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Individuals who opt for treatment through AYUSH medicine can undergo various kinds of drug therapies to treat illnesses using their AYUSH cover.

AYUSH Treatment Insurance – Inclusions and Exclusions

Health insurance which covers AYUSH comes with its own list of inclusions and exclusions. They are as under:

The Inclusions

You can file a claim for the following expenses under the AYUSH treatment cover:

  • AYUSH treatment expenses incurred at government hospitals accredited by the National Accreditation Board of Health (NABH) or the Quality Council of India (QCI).
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The insurance provider is not obligated to cover the expenses associated with the following under your AYUSH treatment insurance.

  • Outpatient treatments that do not require hospitalisation or lodging, i.e., treatments completed within 24 hours.
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Benefits of Opting for AYUSH Treatment Cover

The following are the advantages of opting for a medical insurance policy with AYUSH cover:

  • You can enjoy a more holistic and natural approach to healthcare.
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  • The body can absorb natural ingredients more efficiently, reducing the chances of harmful side effects.
  • The negligible side effects make it an excellent alternative treatment for older adults and senior citizens whose bodies are not equipped to absorb harsh allopathic medicines.
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Despite the IRDAI guidelines, only a few health insurance companies in India currently offer the AYUSH treatment cover. However, it helps to have both an AYUSH policy and a regular medical insurance plan. You must research and compare the coverage offered under both AYUSH and general health insurance policies before purchasing them.

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Leprosy is one of the most ancient diseases. It is also called Hansen’s Disease, after the Norwegian physician Gerhard Henrik Armauer Hansen who discovered the bacteria that causes leprosy. In 2020, the World Health Organization noted 127558 new leprosy cases globally. As leprosy is a bacterial disease, it is known to affect the skin and lead to the appearance of external lesions and sores. Leprosy also affects the nerves and muscles. If left untreated, this disease can disfigure the patient.

Let’s take a closer look at what causes leprosy, examine the symptoms, and explore treatment options.

Causes of leprosy

Leprosy is caused by the Mycobacterium Leprae Bacterium. As a disease, leprosy is not highly contagious. It only spreads through close contact with a patient who already has the condition. Studies show that Mycobacterium leprae bacteria can spread through sneeze or cough droplets from an infected patient to others.

There is a lot of stigma around leprosy. Patients are often shunned from society and forced to live in isolation. It is, therefore, important to note that leprosy does not spread if you sit next to an infected person in public transport or shake hands with them once. To actually spread the disease, there has to be close and repeated contact with a patient. Once a patient has begun treatment, they can no longer pass on the infection to others.

Expectant mothers cannot transmit leprosy to an unborn child.

Types of leprosy

Leprosy is broadly classified into two main types. These are lepromatous and tuberculoid. Tuberculoid is a milder form of the disease and relatively less contagious. Lepromatous is very contagious and affects the kidneys apart from causing major disfigurement and hair loss.

There is also a third type of leprosy which is called borderline. Borderline is a type in which the patient exhibits symptoms of both the lepromatous and tuberculoid forms.

Symptoms of leprosy

Several years may pass before a patient exhibits noticeable signs of leprosy. In fact, some studies indicate that symptoms may even appear anywhere between 5 and 20 years after the initial infection.

Symptoms to note include light-coloured skin lesions, muscle weakness, lumps on the skin, dry skin, and a loss of sensation in the limbs.

Leprosy can also lead to nerve damage, blindness, kidney failure, hair loss, and loss of use of hands and feet. There is a common misconception that leprosy causes fingers to fall off. This is untrue. What really happens is that the bacterial infection leads to a loss of sensation in the affected areas. This loss of sensation means that burns, cuts, and other wounds go unnoticed until they eventually lead to infection that causes permanent damage.

Diagnosis and treatment of leprosy

If a skin sore is suspected to be a sign of a leprosy infection, the patient will be advised to undergo a biopsy. In a skin biopsy, a small sample of the affected area will be taken and sent for testing. The patient may also be advised to undergo a skin smear test or a lepromin test.

The diagnostic tests aim to identify the type of bacteria and type of leprosy. Upon proper identification of the type of leprosy, the course of treatment can be decided.

The good news is that leprosy can be cured. Treatment for leprosy involves multi-drug therapy which has been developed by the World Health Organization.

Patients need to take prescribed medication for an extended period of time that can range anywhere from a few months to a year. The medication is usually a combination of antibiotics for the bacteria and steroids for inflammation. Certain medicines used to treat leprosy might not be suitable for pregnant women as they may cause birth defects. If an expectant mother is undergoing treatment, her doctor may avoid prescribing certain medicines.

Living with leprosy

Patients living with leprosy are often isolated and excluded. This happens due to a lack of awareness among the masses on the exact nature of the disease. Once a patient has begun their course of multi-drug therapy, they can live normally with their family without worry of infecting them. They can attend office, shop for their necessities, and follow their normal routine. Proper education and awareness among the masses will help reduce the social ostracization faced by people living with leprosy.

Health insurance and leprosy

These days, medical procedures can run into lakhs of rupees. And it is not wise to deplete one’s savings in paying for medical costs. A health insurance plan is the only way to afford the rising cost of healthcare. Health insurance covers hospitalisation expenses as well as charges incurred pre- and post-hospitalisation within limits specified by the insurer. It is much easier to pay a premium each year than pay an actual hospital bill each time you fall ill.

Does health insurance cover leprosy?

Insurers in the country are known to include coverage for leprosy under a critical illness cover. A critical illness cover is a rider that you can add to your health insurance plan for an extra premium. Most riders are affordably priced and so it does seem advisable to add as much coverage as you can to your base health insurance plan. This way, you can enjoy peace of mind with the knowledge that you are covered. Do bear in mind that health insurance policy inclusions can vary between insurance providers. You must read the fine print and ask your insurer what extent of coverage is offered before you buy insurance.

SBI General offers a range of medical insurance plans that are designed to offer holistic coverage when you fall ill. These plans include coverage for hospitalisation expenses (room rent, nursing costs, etc.), doctor’s fees, charges for anaesthesia and oxygen, procedural costs, and ambulance charges. Patients can also make a claim for day care procedures. SBI General offers its policyholders access to over 6000 cashless hospitals in India for cashless treatment. There is also a benefit of a free health check-up once in every four claim-free years.

Apply for health insurance today with SBI General to enjoy true peace of mind.

Disclaimer: The above information is indicative in nature. For more details on the risk factor, terms and conditions, please refer to the Sales Brochure and Policy Wordings carefully before concluding a sale.