A healthy financial sector is essentialforeconomic growth.The insurance industry is expected to grow toUS$ 280 billion* by FY2020, owing to the solid economic growth and rising personal disposable incomes in the country.
The Insurance Regulatory and Development Authority of India (IRDAI)amended the (Protection of Policyholders’ Interests) Regulations, 2017 to ensure that insurance customer’s interests are better protected.
To ensure that the insured receives the claim from the insurer in a stipulated period, the new rules state the time frame that needs to be followed by the insurance company for a seamless process.
Claim Process for General Insurance Policy:
Upon intimation of a claim from the customer, the insurance company needs to adhere to the following process and timeline:
Claim Process for Health Insurance Policy
The timeline and process to be followed by the insurance company is as:
If there is a request of return of premium or cancellation of the policy during the Free Look Period, the refund shall be processed and actioned within 15days of the receipt of the request of cancellation.
If the consumer is unhappy with the insurance company then he can address his concerns to the company or the IRDA to resolve the issues.
Grievance Redressal Committee
The IRDAI has a mechanism for registering policy holders’ complaints against insurance companies:
An informed consumer is an empowered consumer. Understanding the need of the hour of empowering the consumer with appropriate knowledge about the system, IRDAI has accorded priority to their education, protection and awareness.
*Source: https://www.ibef.org/industry/insurance
For more details and the complete regulation please Check: http://www.policyholder.gov.in/uploads/CEDocuments/PPHI.pdf &
http://www.policyholder.gov.in/_Protection_of_Policyholders__Interests__Regulations_2017_346.aspx?NEWS
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